Citizens Advice’s Help though Hardship

26th February 2021

Since launching in April 2020, the helpline that the Trussell Trust run in partnership with Citizens Advice (England and Wales) has answered over 43,000 calls and issued over 26,000 vouchers. The food parcels received by those calling the helpline have been a lifeline. There is some exciting news we have to share with you about the impact of the partnership for people in crisis, along with announcing its new name – Help through Hardship.

Calls are answered by a Citizens Advice Adviser who will spend time to fully explore the callers’ circumstances. They will focus on completing a benefit check and provide income maximisation advice. This has led to the advisers helping to identify financial gains of over £5.8m for people in crisis to date, at an average annual amount of over £2,900 for those with an identified gain. The adviser will also explore what other advice is needed and will signpost the caller for further support, considering the local and national options. All of this allows the adviser to make a robust assessment of the caller’s need for emergency food and, where they deem it appropriate, will issue a food voucher using our e-referral system.

Epping Forest Foodbank has received 39 referrals via this service since it’s inception, with 1,050 meal being distributed to households in need throughout the district.

If you or someone you know could benefit from this service please call 0808 208 2138 for non-judgmental support and a referral to EFFB if you require it

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