Operational Changes

How we have adapted our service in response to the Coronavirus pandemic

EFFB has started to reopen our Distribution Centres. This means that once again we are able to offer our clients a warm welcome, a listening ear, prayer and signposting support.

So far we have reopened the following centres:

  • The Box, Epping – Mondays 3.30pm – 5pm
  • Hope Centre, Loughton – Wednesdays 10am – 12noon.
  • St John’s on the Broadway, Debden – Saturdays 10.30am – 12noon.

Within the centres, we have put in place the following precautions to ensure the safety of our clients and volunteers:

  • Only one person will be admitted to the centre per voucher
  • Masks must be worn at all times in the centre (masks will be provided to clients who do not have one)
  • We will be operating a one-in-one-out system so things may take a little longer than usual. 
  • Regular hand sanitising for both volunteers and clients
  • 2-meter social distancing
  • Not offering refreshments to be consumed on-site.

We are also continuing to offer out Doorstep Delivery service on a Wednesday and Saturday across Epping Forest to those who cannot access a centre.


We’re still supporting people with emergency food but we’re running a reduced service due to measures put in place to slow the spread of infection.

To access our service you will still need to be referred by one of our partner agencies. They can provide long term support if needed to help address the issues behind the reasons for your crisis. You can find a list of agencies who can help you here.

When you are issued a voucher, your Referral Agency will inform you of your nearest centre or if you can get a doorstep delivery.

If you have enough money for food but are struggling to access please contact one of the organisations here who will be able to assist you.


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